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Frequently Asked Questions

  • What insurances do you accept?
    We are in-network with the following major insurers: Blue Cross Blue Shield*, United/UMR/Optum**, Aetna and Cigna. *Exceptions: We're in-network with all plans except Blue Local Atrium, Blue Local Triangle, Blue Local Wake Forest, Blue Home UNC, Blue Home Novant, Blue Value Charlotte, Blue Value Daston **We accept commercial plans only. We do not offer EAP services.
  • What is your self-pay rate?
    New patient appointments are $225 and follow-up visits are $125.
  • How can I schedule an appointment?
    Please use our booking links (for both new and existing patients) found in our "contact" tab or call our office at 910-644-0887 to book an appointment.
  • How do telehealth appointments work?
    We use Tebra's robust telehealth platform to conduct visits. This HIPAA-compliant, secure platform allows for easy video appointments via computer, smart phone or tablet. Patients will receive a telehealth link the morning of their visit, and can click it several minutes ahead of time and go to a virtual waiting room, and their provider will join them as soon as he or she is ready.
  • How can I reach my provider?
    Our fantastic administrative assistant Dhova is available Monday-Friday, 9am-4pm to answer calls (910-644-0887), assist with scheduling, and forward messages to providers as appropriate. All existing patients will have access to Tebra's messaging program, where they can easily reach their provider or support staff using either email or text.
  • Are in-person visits available?
    While Emily Pevtsov, PA-C and Joseph Jordan, PA-C work remotely and currently only see individuals via telehealth, Gretchen Barnes, PA-C offers both telehealth and in-person appointments at her Charlotte office.
  • I'm having a psychiatric emergency. What should I do?
    If you're experiencing a mental health crisis, please call 911 or go to the nearest ER or psychiatric hospital. For those living in the Raleigh area, go to Triangle Springs or Holly Hill for an assessment. For those in the Winston-Salem area, we recommend Cone Behavioral Hospital. For those in Charlotte, we recommend Atrium Behavioral Health. The Suicide Lifeline at 988 offers phone and texting options to help talk you through a crisis.
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